You can report your claim one of two ways. Be ready to provide a general description of your damage.
You can also find insurance company claim information on our mobile site at m.riverlandinsurers.com.
If you have flood damage to your property or your car, it is your responsibility to take action to prevent further damage.
Save all receipts from your temporary repairs.
If you’re not sure it’s safe, professionals can help, and you should hire a local contractor who specializes in this kind of work.
Make a complete list of items that the flood damaged. This will help expedite the claims process. Document the damage with photos and videos.
Don’t throw out damaged items, especially expensive items.
Most insurance companies require that you to wait until the damage to your property has been assessed by a claims representative before you begin making permanent repairs.
However, you should schedule a contractor to make permanent repairs as soon as possible because contractors can be difficult to schedule after a storm.
Standard home insurance policies don't cover flooding.
Check your policy to see what’s covered and the deductible you’ve chosen. Reviewing your policy will help you prepare questions for your claims professional.
We care about your claims experience and want you to tell us about it. If there’s anything that you wish had been handled differently with your flood insurance claim, don’t hesitate to let us know. Complete our short claims feedback form »
Your insurance company will replace damaged items and materials with the same type and quality of materials you had before the damage occurred. For example, if you had a fiberglass roof, they will pay to repair or replace damage with fiberglass materials, but they won’t pay to replace it with more expensive slate tile.
If damage is extensive, people sometimes decide to take the opportunity to upgrade their property with better or more expensive materials.
If you want to pay the additional expense to upgrade, you’re welcome to do so out of your personal budget.
Any time you make improvements to your property, let us know to make sure you have enough insurance coverage, and to find out if you are eligible for new discounts as a result of your home improvements.